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Version: 8.2.6
Poor handling of upgrade policy
Feedback Type: Commentary
Contributed by: likes2read Saturday, May 09 2009 @ 05:07 AM PDT
Product Platform: MacOSX
Used Product For: 6-12 months
Recommend Product: NO
I agree with several of the previous comments. I purchased this product with a "free upgrade" policy only to find out that shortly after, the developer decided to charge for upgrades with no apology. I understand that developers have to make a living, however, deceiving customers may not be the best way. Having lost trust in the developer who I feel handled this very poorly when I contacted him about the upgrade, I stopped using the program.
Comments
Poor handling of upgrade policy - 21
Could not agree more - this developer has shown a complete lack of respect for his customers by providing neither an apology nor explanation for his failure to honour his promissed no-charge upgrade policy.Tuesday, August 04 2009 @ 04:21 PM PDT
Poor handling of upgrade policy - mixietop
Yes, I stopped using it too for the same reason. If the developer doesn't have the foresight to discern they may need to charge for upgrades at some point maybe that lack of foresight carries into the product. (Maybe not, we're all fallible) In any case, I don't reward this kind of behavior.Reply to This
Monday, May 18 2009 @ 08:31 AM PDT