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Mac OS X  |  System / Utilities  |  Maintenance / Optimization  |  Drive Genius  |  Animated User Interface bug in v2.1.1 using Tiger 10.4.11

Drive Genius

Drive Genius

Storage management: maintain, manage, optimize.

Version:  2.2.1

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Animated User Interface bug in v2.1.1 using Tiger 10.4.11

Feedback Type:  Troubleshooting Report

Contributed by: zunipus Thursday, April 16 2009 @ 11:14 AM PDT

Product Platform: MacOSX

Used Product For: 1-6 months

Uh oh! I installed v2.1.1 and got a bug:

The Animated User Interface is locked up. All I get is a smashed up amalgamation of all the feature icons, and nothing happens if you click on the mess. You have to use the menu or turn off the Animated User Interface in the Preferences to access each feature. Trashing the Preferences file and re-activating my serial number did NOT help.

I have sent a support note to ProSoft about the bug.

Suggestion: Go back to version 2.1.0 until this is repaired.

  
System Info:MacBook, October 2006, 2 MHz Core 2 Duo, 3 GB RAM, 10.4.11.

2 of 2 users found this helpful.

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Comments

2 comments |

AHA! Problem = Safari 4.0b, Solution = Uninstall Safari 4.0b - zunipus

I have never, ever had a tech support rep call me so fast. THANK YOU PROSOFT!

The rep let me know that the problem is with how Java is handled after you install Safari 4.0b. You must UNINSTALL Safari 4.0b to get back the Animated User Interface functionality.

BTW: My further testing found that version 2.1.0 has the identical problem! I simply hadn't run it after installing Safari 4.0b.

Reply to This

Thursday, April 16 2009 @ 11:36 AM PDT


AHA! Problem = Safari 4.0b, Solution = Uninstall Safari 4.0b - Saint Rowan

Thanks for getting back to us to confirm what the source of the problem was.

Reply to This

Thursday, April 16 2009 @ 12:04 PM PDT