To anyone who has been a long time user of VersionTracker, the CNET takeover of VT can only be seen as a disaster. Since the arrival of CNET we have seen months-long failures of service, zero communications with paying customers, billing fiascoes, and an unresponsive web site. I could go on and on.
Paying customers should have received a rebate for the loss of service since the ownership change, or at least an extension of the subscription, but NO, what we get is a price increase. Not a small one either. Previous to the CNET ownership, my VT/MFI Pro subscription covered ten machines. Now, the same money covers only THREE machines!
In other words, to cover the same amount of hardware, my price as a subscriber has NEARLY TRIPLED!
How can I justify paying for such an increase when the service was practically non-existent for months on end, with no adjustment to subscriptions of paying customers? Answer: I cannot, and will not.
(BTW, I have been a "paying customer" since there have been "paying customers" at VT.)
VersionTracker Pro
desktop app finds, downloads, installs software updates
Version: 4.5.1
CNET ownership = Massive price increase
Feedback Type: Commentary
Contributed by: younkint Wednesday, April 01 2009 @ 09:37 AM PDT
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
Comments
Re: CNET ownership - TomDoggett
i have subscribed to VersionTracker/MacFixit bundle for more than 3 years now - VersionTracker 4.5.1 has not updated since 4/9/09 - i sharply resent paying for a service that is not there. The Number EVERYONE should call is 503 294-7500 third option for tech support. Raise Hell until management has a black eye for this presumption on our patience ! CNET has clearly made the cynical judgement that their hostle take-over of VersionTracker will not cost them anything - they need to provide tech support even in transition - like other REAL companies do. i have both a Support request on line and a message left on their answering machine - both long overdue for an answer!! Is ANYONE Listening!!!???Thursday, April 16 2009 @ 03:16 PM PDT
CNET ownership = Massive price increase - LZZMAN
RIGHT ON, HOW ABOUT SOME ACTION?Friday, July 10 2009 @ 06:43 PM PDT
Re: CNET ownership - CNET TechTracker Staff
Hello,Our product re-structuring took place well before the CNET acquisition. For various reasons, this may not have been immediately visible to you. We highly encourage you to reach out to our Support team, who will make sure you are taken care of.
http://support.versiontracker.com/
Regards,
VersionTracker Support
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Wednesday, April 01 2009 @ 10:59 AM PDT