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Version: 2.1.2
Unresponsive Support
Feedback Type: Review
Contributed by: groundlevel2 Tuesday, March 24 2009 @ 06:01 AM PDT
Product Platform: MacOSX
Used Product For: 6-12 months
Recommend Product: YES
They are notorious for an almost arrogant level of disdain for their users, and for user requests. The app is frequently buggy, and seems to have been forever, and bugs remain for extensive periods of time without being resolved. A great app -- so long as you never need to ask them anything, get into trouble, or run into a bug. Then you're just out of luck.
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Comments
Unresponsive Support - milesk
Ridiculous.I can remember two fairly recent problems I've reported to the developer. In BOTH cases a fix was made and the new version made available on versiontracker the VERY SAME DAY.
Who could ask for better response. I guess the developer could park in your driveway, in case you need him. That, might please you.
Saturday, March 28 2009 @ 09:04 AM PDT
Unresponsive Support - groundlevel2
I'm just relating my own experience. I will try to contact them at the address you gave, and I'll certainly post it here if I have a better experience.Wednesday, April 15 2009 @ 02:30 AM PDT
Unresponsive Support - 21
I agree. I emailed the developer several times asking about upgrades, and never got a response. Further, a review of their online support forum shows that many questions have never been responded to.Wednesday, April 15 2009 @ 06:38 AM PDT
Unresponsive Support - phms1
Sorry to hear. Perhaps your mail was blocked by a Spam filter.Try to contact the developer at hoerster(at)muenster.de
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Tuesday, March 24 2009 @ 12:58 PM PDT