I don't mind shelling out another $10 when I replaced my laptop. Really, it's a great app and I use it all the time. The part that gets me is that he totally blew off my e-mails enquiring about it (before I figured out on my own I needed a new license). On the other hand, other questions I asked got a polite and speedy answer! He's probably sick of dealing with complaints over a measly $10, but still, just ignoring us doesn't really help either.