The real facts about this situation:

- the customer purchased FolderControl that was specified to work with the then-current version of OS X (10.3.x) and version 10.2.x

- the customer successfully installed and licensed the software on a PowerMac G4 (MDD/Windtunnel) serial number <omitted-for-privacy> on 2004-05-19 19:35:18 Pacific

- the customer never once send a problem report or asked for assistance (so it's reasonable to assume that it worked just fine on the OS X versions for which it was sold)

- there were no additional licensing-operation requests (i.e., no other licensing attempts were made) until the customer applied their purchased upgrade on 006-10-18 04:18:46 Pacific and that upgrade application was successful

- we then received a rude and obscene communication that began:
---
From: <omitted-for-privacy>
To: <omitted-for-privacy>
Subject: Product and/or Service Enquiry
Date: Mon, 30 Oct 2006 08:18:46 -0800 (PST)

You wankers don't even publish a phone number.

Where is my refund for the *full price* of FolderControl or my new license?
===

At this point, there were 3 issues at play:

1) as a matter of policy, we don't deal with people who engage in obscene name calling ... so, without further thought, we issued a refund for the upgrade he'd purchased

2) FolderControl, as a product, had since been discontinued

3) the real problem the customer was having was that they were trying to license a system that was different from their currently licensed system but they only purchased a license for a single system ... this is in violation of the licensing agreement and requires that they first de-activate the license on their currently licensed system so their license is available for use on another system (or purchase another license) -- LicenseControl is the only secure licensing that let's the end-user move their licensed product from system to system, whenever they want and as many times as they want

The bottom line is that the customer still had the use of FolderControl on the version of Mac OS X that was current when the product was purchased. The Software Licensing Agreement the customer agreed to when he purchased the product does not grant perpetual use to the software under all conditions ... frankly, any company who promises such can't be guaranteed to deliver because they're not in control of the underlying operating system.

We did not and would not agree to a refund for a product that had been purchased and successfully licensed and used for over a year. We did, however, refund the Upgrade purchase. We will also always refuse to deal with people who are rude and obscene.
====

Ultimately this person became such a nuisance that we had to have his phone calls blocked. Fortunately he didn't start showing up in person because the videos would have resulted in quick and easy legal action. So it's now more than 2 years later and you can see that he's continuing the misguided vendetta (Mr. Google will find more such examples) -- you decide.