Recover | Retrospect | So this is why my optical drive no longer works?

Retrospect

Advanced backup software.

Version: 8.1.626

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So this is why my optical drive no longer works?

Feedback Type: Troubleshooting Report

Contributed by: ChrisYoung Wednesday, February 04 2009 @ 10:52 PM PST

Product Platform: MacOSX

Used Product For: Less than a month

MBP Laptop's optical drive stopped working a few days ago, and didn't even consider that this Retrospect Beta would have killed it. I was just about to take the machine in for warranty.

I followed the instructions above to kill it, and get the drive working again, but nowhere in my 'retro.ini' file does it have a line about an optical drive. Hopefully somebody at Retrospect can help me get my optical drive up and running again.

System Info:

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Comments

So Retrospect killed your optical drive how?! - zunipus

I seriously think you need to consider how Retrospect could 'kill' an optical drive. It damaged its firmware? I don't think so. It blew out the laser? I don't think so. It stripped the gear system? I don't think so. And you think EMC are going to repair your optical drive for you? I don't think so. IMHO it's off to Apple you go for repairs, hopefully via AppleCare.

I can verify that the MB DVD DL burners go bad with time all on their own. Mine started throwing hardware errors whenever I attempted to burn specifically DL DVDs. So off to AppleCare it goes.

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Thursday, February 05 2009 @ 02:47 AM PST

So this is why my optical drive no longer works? - Don Holt

'Optical device support is disabled in this build. We did this because Retrospect 8.0 was locking out all other applications from being able to use the optical drive. To use a Mac's built-in optical drive, you will need to edit the following file with a text editor... /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/retro.ini ...and change the DisableOpticalDrivers setting from 1 to 0. Save the retro.ini file and use the Retrospect System Preferences pane to stop and restart the Retrospect server/engine"

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Thursday, February 05 2009 @ 03:44 PM PST