Existing users, 
I downloaded HandBrake. It requires you to have VLC in /Applications. Since Apple kindly makes that folder too full to begin with, I went to the HandBrake forums and looked for something relevant and found nothing. I signed up for an account and posted a request. I received a reply that my post had been disapproved with the note that the question has been asked many times before and that I needed to search the forums. I searched the forums _twice_ more for just the letters VLC. Both times it came up with no results found. I tried to reply to the moderator email (there was no indication that the mailbox wasn't monitored) to explain what I'd found. My email bounce with a message from (presumably) their mail server that relay access is denied.
This may or may not be a good product but it's pretty clear they have zero respect for their users.
HandBrake
Universal, highly tweakable DVD/video ripper and converter.
Version: 0.9.3
Bad Forum Issues - coyote4til7
As a follow-up to my previous post, I should note that I also posted in the HandBrake forums about the problems I had encountered with my attempt to follow their directions, etc., I received a reply disallowing my post like this:
You are receiving this notification because your topic "Request - Fix Search" at "HandBrake" was disapproved by a moderator or administrator.
The following reason was given for the disapproval:
The reported post does not fit into any other category, please use the further information field.
Here is a thread explaining exactly why this is not possible. We do not need yet another thread about this: http://forum.handbrake.fr/viewtopic.php?f=5&t=8408
Which I guess is a fancy way of saying that just because the search doesn't work doesn't mean we don't expect you to be able to find the topic that says the search doesn't work. Kafka, indeed.
Steer far away from these rude idiots.
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Monday, January 26 2009 @ 08:26 PM PST