Optimization | Drive Genius | Customer Support Gets An F

Drive Genius

Storage management: maintain, manage, optimize.

Version: 2.2.1

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Customer Support Gets An F

Feedback Type: Commentary

Contributed by: Jon_Doh Wednesday, January 21 2009 @ 01:35 PM PST

Product Platform: MacOSX

Used Product For: 1-6 months

Recommend Product: NO

The program seems to offer a lot of features. However, I have yet to experience what it can do as my application is defective and the company has failed to respond and/or ignores my emails. All I get is a "ticket" from them, but never any followup. The product may be great, if you get a working copy, but customer service is grades an F.

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Please contact our support department - Prosoft Engineering

Hi, this is David from Prosoft Support, please contact us back, we'd love to help you out and we're especially concerned that you may not have been contacted back in the past. We will be more than glad to help you with any difficulties you are having.

You can reach us between 7AM and 5PM Monday to Friday PST at 925-426-6306 or by email to support@prosofteng.com.

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Thursday, January 22 2009 @ 08:39 AM PST