Existing users, 
Intego VirusBarrier X5
Antivirus solution.
Version: 10.5.10
Customer Service? I don't think so.
Feedback Type: Commentary
Contributed by: yukiko70 Sunday, January 11 2009 @ 08:47 AM PST
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
I once had problems upgrading one of Intego's products. This problem couldn't be resolved by email so I called them. The person at Intego I talked to was immediately abusive and used language that couldn't be used in this forum. I ended up having to hang up on him not only without being able to resolve my problem but without even being able to discuss the problem. I will never purchase another product from Intego. I have removed all Intego applications from my personal and business computers. I do not recommend this company's products to anyone.
One marketing moron spoils the bunch - zunipus
Tech support, like it or not, is part of a product's marketing division. When customer abuse occurs it means the marketing division has become infected with what I call marketing morons. Their removal is mandatory. I'd rant on up the chain of command to the Presidents office to get them fired.Meanwhile, I've interacted with Intego's tech support via email with reasonable success. I don't like their policy of not providing a list of detected malware. But the guy nicely pointed me to the various places you can dig around on their website to put together a list of my own. Obviously this was a dead stupid solution. But I had no trouble conversing with them.
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Thursday, May 14 2009 @ 10:51 PM PDT