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TranslateIt! Deluxe

Multilingual on-the-fly dictionary.

Version: 11.2 build 11201

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Have payed for license more than a year and still don't have unlock codes

Feedback Type: Troubleshooting Report

Contributed by: dimo Monday, December 22 2008 @ 08:48 AM PST

Product Platform: MacOSX

Used Product For: Over One Year

Have payed for license more than a year and still dont have unlock codes.
Despite of my numerous letters, newer attended. No one reply. It seems, that this guys are not very serious with the money.

System Info:

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Comments

Have payed for license more than a year and still don't have unlock codes - MiF/Gl

It isn't believable story. Really.
Our support team generally works in mode <b>10/5</b> (11:00am to 09:00pm, but often up to 03:00am next day + Sunday and Saturday)

http://mac.gettranslateit.com/feedback.shtml

There is many contact options - E-Mail, iChat, gTalk and ICQ...
Additionally our eSeller has its own support.

Anyway if a customer have a problem - eSeller tell us asap.
If we can't resolve the issue by some reason - the refund mechanism is possible.

Our site says about 30 days money back, but really the time is even much more.

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Wednesday, April 29 2009 @ 11:55 PM PDT