Existing users, 
The software MAY be great but the developer is SEVERELY CRIPPLING the application (and the other CTM offerings) by lack of documentation and no effective support. I agree with the previous reviewers. I cannot - sadly - in good faith recommend CTM products at this time. Users and buyers SHOULD beware!
I purchased the expensive Foxtrot Professional. The software probably has much more usability than I now get, but the developer provides next to nothing in documentation and provides next to nothing in support. If you don't understand how to FULLY use the application, the developer does NOT explain how to use his product, provide effective instructions or complete documentation, provide effective support, the big F for failure is in effect.
Actually, the contract should be voided! Either negligence should be corrected right away or money should immediately be refunded!
FoxTrot Professional Search
Networkable document indexing and retrieval solution.
Version: 2.5.1
Agree with "F" Grade Reviews! Is CTM Voiding Registration Contracts?
Feedback Type: Review
Contributed by: EndlessFx Saturday, December 13 2008 @ 09:00 AM PST
Product Platform: MacOSX
Used Product For: 1-6 months
Recommend Product: NO
Overall Rating:
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Comments
Agree with "F" Grade Reviews! Is CTM Voiding Registration Contracts? - BadgerOne--2008
I believe the only support from the developers is by subscribing to their Google Group (go to the CTM Support page), or you can go to:http://www.mail-archive.com/foxtrot-discuss@ctmdev.com/
Yes, it's a shame about the lack of documentation for an otherwise outstanding application.
Saturday, October 31 2009 @ 04:56 AM PDT
Agree with "F" Grade Reviews! Is CTM Voiding Registration Contracts? - mashamax
Unbelievably poor tech support! No replies. No acknowledgment. Horrible.Reply to This
Tuesday, February 03 2009 @ 05:47 PM PST