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TomTom Home
Manage, update, personalize your TomTom GPS.
Version: 2.7.2.598
TomTom customer support is awful
Feedback Type: Review
Contributed by: johnbrks_dotMac Thursday, December 04 2008 @ 07:29 PM PST
Product Platform: MacOSX
Used Product For: Less than a month
Recommend Product: NO
I got a TomTom from amazon, the 920T. It works well and has a good interface. TomTom advertises that you are "entitled to a free map download if one is available within 30 days of purchase." They do not mention that you must download it then. I got no alerts about the new map, and when i discovered it on day 37, the software wanted $129 to download it. I called customer support and apparently even though TomTom's guarantee says nothing about a download requirement, they said that was part of the deal and now i would have to pay $129 for the updated map to which I am entitled. I've faxed (they don't provide email and never answer the corporate phone) a complaint twice and have yet to receive any sort of response. Very poor service.
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Comments
TomTom customer support is awful - johnbrks_dotMac
My point was that there is no mention that the map must be downloaded within 30 days. They do state that you are entitled to it. I wouldn't have objected if they merely stated it must be downloaded within 30 days, but that isn't stated anywhere.The free download doesn't show up as an automatic download either (at least on a Mac).
At any rate, after my third attempt at faxing (no email available) corporate customer service, they did allow me to download the map.
Thursday, December 25 2008 @ 11:41 AM PST
TomTom customer support is awful - Martin Turner--2008
Seems fairly standard for a business if you ask me. If you have to redeem something within 30 days, then that's what you have to do. I'm on my third TomTom, and I've always recognised that the 30 day thing is about me redeeming it in 30 days.Reply to This
Thursday, December 25 2008 @ 05:59 AM PST