They have always responded to me.

Does it mean that the email system make it impossible for an email to get misplaced or deleted by accident? No, so one sends a second post. This is par for the course in all communication.

I have never had this product delete my files either and I suspect user error.

I have even made suggestions to the authors and yes, they were added!

It were my requests to be able to launch scripts from the menu and to group scripts in folders.

They do listen and they do respond and the product gets better with every rev

The latest 5.1.2 now has ACL backup which can be important if you back up OSX file servers and you want to retain proper permissions.