I have not had to contact the developer so I cannot speak of the support, but FileChute has been a saviour, of sorts. Twice, I tried to send e-mails that would appear to be small enough to get under the radar. Not so! Without any hassle at all, I brought up FileChute and it entered MobileMe information iteself. I didn't have to do a thing! Then, all I had to do was drag the files I wanted to send on top of the FileChute icon. It did the rest. It even asked if I wanted those files wrapped in an archive! When it finished its encoding, all I had to do was drag the link it made to the e-mail window. It seems nothing in life is this easy any more! I have had not one problem from this great lttle app and since Apple's last upgrades, everything has had a quirk or two! That is saying a lot for this little piece of programming. I sprung for it so I don't have to worry in the future. I just hope the developer stays around!