hi-

It's Friday, September 26th--we had some users complaining that they were having problems updating. This issue has been fixed as of 3:40pm.

Here's my original reply to a post about this issue:

Mike Romo here again. So, the LiveUpdate servers have been checked and things should be working again. Here's the deal--when we post our signature files, they are sent to Akamai servers all around the world.

Sometimes replication of the definitions introduces errors in content. LiveUpdate is unable to do anything about it except notify, and because of the digital signing technology within our products we are able to recognize altered content, and LiveUpdate can report the error. The content has to be reposted on the servers from a trusted site. Once the reposted content propagates to users, they should be able to LiveUpdate their definitions without errors.

We have reset the definitions a clean install and everything looks like its running smoothly. The servers that replicate our content experienced large spikes in downloads today which possibly caused them not to get updated with our current definitions. We’re re-pushing all of the data out now to correct the issue. Should be fixed by the time I've done typing this message (3:37PM PST).

Anyway, I know this is an aggravation and I apologize for the irritation this might have caused you. We strive to offer the best service possible and sometimes we have technical issues.

But thanks for your patience, let me know if you have any questions.

have a good weekend
mike romo
mike_romo@symantec.com