The quality of service has slipped dramatically at Versiontracker. This year, I have attempted to contact customer service no fewer than 10 times over the space of a month to address an issue. I received auto-responses acknowledging my email, but I never received a single contact from a human being and the problem remains unaddressed.

And today, a new problem. I downloaded 4.5.1 for my MacBook Pro laptop, which is running OS 10.4. Versiontracker 4.5.1 doesn't work, so I tried to reinstall 4.5. Versiontracker doesn't make it available. There are links to 4.5, but clicking on any link to "Download version 4.5" (or the like) gets you yet another download of 4.5.1. Very frustrating.

Time was that Versiontracker not only had a quality product, but also provided top notch customer support. It is disappointing to seem them move so far from that ideal. Since their product no longer works for me, and they refuse to provide any customer service or support, I have no choice but to cancel my subscription. It's a shame, really. It used to be such a useful and well done product.