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Mac OS X  |  IT & Network Administration  |  Remote Access  |  Apple Remote Desktop Admin  |  Please help! Please fix... Remote Desktop Crashes/Hangs

Apple Remote Desktop Admin

Apple Remote Desktop Admin

Remote control to manage Macs.

Version:  3.3

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Please help! Please fix... Remote Desktop Crashes/Hangs

Feedback Type:  Commentary

Contributed by: JoelDC80 Thursday, September 18 2008 @ 05:15 PM PDT

Product Platform: MacOSX

Used Product For: Less than a month

Recommend Product: NO

Hi all,

I have been using Apple Remote Desktop just over a month to observe, update and control Macs at a School Network.
I've just recently (yesterday) installed the update 3.2.2 from Apple and these are the symptoms found:
Crashes
Hangs
Slow

When I look at the Activity Monitor, it appears that Remote Desktop is 'Not Responding'- this happens when I click on 'Scan' on the side panel.
We have over 400 computers school wide. Again, it has been working very well and was very pleased with being able to update a room and monitor get reports etc etc... but now, after the update it just crashes.
Also, I have 'Workgroup Manager' installed and this appears to have been affected also... when I launch the app, I get the spinning wheel of death- before it was lightning fast

I have tried uninstalling and reinstalling ARD only to receive an error that it needed to be updated.

Is there a way to revert back to the previous version of ARD without having to update?


Thanks

JoelDC   

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Comments

3 comments |

Please help! Please fix... Remote Desktop Crashes/Hangs - lex_mccurry

Try the Apple ARD forum and post your question.

Reply to This

Monday, October 06 2008 @ 12:53 PM PDT


Please help! Please fix... Remote Desktop Crashes/Hangs - hcpeter

Me too, and I guess it is caused by the 3.3 update. I don't know how I can undo the update. Anyone can help?????

Reply to This

Sunday, August 23 2009 @ 08:51 PM PDT


Please help! Please fix... Remote Desktop Crashes/Hangs - hcpeter

I found this article very helpful!!

http://support.apple.com/kb/HT2577

Reply to This

Sunday, August 23 2009 @ 09:16 PM PDT