BE WARNED: DayLite is intolerably overshadowed by MarketCircle’s customer and technical support from “Hell’s Truly and Execrably Dead Division.” Its performance and growth is noxiously hampered by its vendor, MARKETCIRCLE, who seems set on being "worldly champion of absolutely worst software vendor customer and technical support follow through." DayLite may one day reign supreme in Mac PIM, but most of us - two-days and older - will most likely have long-ago expired prior to that magnificently incomprehensible event!

Faults and problems with DayLite - inability to synchronize, forced use of cruelly tiny text, customers' powerlessness to customize integral elements of DayLite, miserable documentation, a profusion of glitches, deplorable stability - are horribly amplified by a software vendor who fails supremely at effectively responding to troubleshooting requests (unless a poor online review is posted); a vendor who apparently throws feedback and customer requests in the nearest trashcan, if it does not tally with the rigid MarketCircle inhouse short-list of to-do items; and a vendor who nauseatingly interfaces with OpenBase database. (Soho Notes seemingly interfaces much more smoothly with OpenBase.)

I have used (and purchased) the DayLite Suite since it first came so promisingly to market. The entirety of that time I have experienced the same issue with MarketCircle's lack of troubleshooting.

There has been a time or two when the stocked-away MarketCircle engineers or super techs have gnawed their way out of the woodwork and knocked a trouble out lickety-split. The boys (and I choose to believe there are wickedly capable ladies in their midst) can obviously throw down when they wish.

When they wish is the earth-shatteringly big problem with trying to effectively use and support DayLite. MarketCircle does not allow "wave a hand and make-it-be-gone magic" or anything close to problem-removal to surface without the customer having outrageously suffered.

At no time this entire year of 2008 have I had synchronization capabilities with DayLite between computers. Synchronization with iCal and Address Book vanished into thin air suddenly. A new glitch is seemingly found daily. DayLite hangs minute by minute as easily as white cotton shirts secured to a country clothesline on a cloudless spring day.

Troubles and requests to DayLite are ostensibly lost until an uncomplimentary, yet veracious, online review is posted - that, or until a telephone call is made to MarketCircle. Even at that, MarketCircle sneaks out the back door with perfunctory responses full of promises that never close in on fruition.

I have been the entirety of 2008 and before waiting for MarketCircle to effectually address persistent problems. Promises without action or diligence don't work.

BOTTOM LINE: Using DayLite, which will entail contact with MarketCircle, requires the patience of Job and look where he is!