Mac HelpMate provides a lot functionality and valuable diagnostic information to help you effectively and efficiently support your clients remotely. It also provides an easy-to-use interface for your clients to securely share their screen with you for "hands on" tech support (on-demand or automatically). Key words: easy, secure.

The Auto HelpMate functionality and its accompanying portal manager are worth the price of subscription alone. You can even track a client's lost or stolen Mac, because the portal maintains a "last seen online" entry for each Auto HelpMate-enabled Mac.