$300 dollars MORE for this upgrade!
This has to be the greediest company in the entire software universe.
You may recall that despite thousands of pleas from their (at the time loyal) customer base, Quark refused to support Mac OSX for almost 2 years after Apple launched X.
Opps. Slight corporate blunder there I'd say.
Then when they finally caught on, and figured out that "Classic", OS9 was becoming a part of the past and they had missed the boat, the best they could do was to slap together a shabby port of the lousy old app, complete with all the same bugs and missing features, and the same clunky old classic-looking and classic-feeling interface. I mean, you couldn't even drag and drop text around properly in their "flagship" page layout program! (probably still can't).
Then to add insult to injury they ask users to pay large fees for each upgrade, more than the price of two new complete Mac OSX operating systems. And these Quark upgrades, at least so far have been astonishingly underwhelming.
And then, just as an added perk, they make the entire upgrade process as counter-intuitive, arcane and unpleasant as can possibly be.
So here they are again with yet another expensive upgrade, most likely with the habitual longer-than-your-arm security codes, which you have to enter manually, character by character, by hand (no copy and paste) as if you were trying to gain access to Fort Knox or something. Infuriating.
Do I begin to sound a touch bitter?
This is the most user-hostile, cheap and greedy company in all of software publishing today. To say Quark treats their customers without the proper sense of respect or appreciation would be a gynormous understatement. Quark treats us all with utter contempt. Just try calling them for support, if you want to see what sort of company you are dealing with here.
Those of us who still have old projects in QXP that we have to use from time to time may have to put up with this nonsense until the weight of Quark's mismanagement finally pulls them under for good. But that will be a happy day.
Thank goodness Adobe has a superior competing product.
QuarkXPress
Page layout and design for print and web.
Version: 8.12
They Just Want More Money
Feedback Type: Review
Contributed by: Clams McShrew Friday, August 01 2008 @ 09:44 AM PDT
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
Overall Rating:
Ease of Use:
Support:
Features:
Quality / Stability:
Price:
Comments
They Just Want More Money - JD_1
Very well written!I have no experience with Quark aside from using it in school a number of years ago and I wasn't impressed with it then.
I do however have a competitor for your " Most user-hostile, cheap and greedy company in all of software publishing today.
That would be the good folks at Bias who have mirrored your observations when it comes to Peak! Overpriced with each upgrade release, buggy and an install and verification procedure that is this side of treating customers as if they are criminals!
Some of these companies will never get it and are losing customers by the truck load. So be it. With other choices out in the market, with Mac's now running on Intel chips, We're better off without 'em!
Friday, August 01 2008 @ 10:56 AM PDT
They Just Want More Money - DavidRavenMoon
Very good points. Quark and Peak... two programs I use, and both of them are WAY over priced!I still like Quark, but it's too expensive, the install process is nonsense with that 100 character long serial number, and they are just generally a PITA to deal with.
Looks like they made some nice changes in the new version, and it's still over priced.
Not as bad as RAMpage or Printergy EVO though. And they nickel and dime you for added features.
Friday, August 01 2008 @ 04:41 PM PDT
You don't have to put up with it. - W-Creative
Markzware Q2ID plug in works wonderfully.If you have old projects in Xpress, convert them all to Indesign for around $200 with the plug in.
Best $200 I've spent in a long time. NOTHING "Quark" leaves my office anymore. It may come in as Xpress... but it leaves with an Adobe logo.
Saturday, August 02 2008 @ 10:30 AM PDT
They Just Want More Money - develand
This is the best summary of Quark I have ever read. Right one the money in every point. This one-time leader is a mere shell of the great company it once was.Reply to This
Friday, August 01 2008 @ 10:34 AM PDT