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Mac OS X  |  Business / Productivity  |  Contact Management / CRM  |  Ovolab Phlink  |  Support is a shame

Ovolab Phlink

Ovolab Phlink

telephony app: multiple mailboxes, phone trees, caller ID...

Version:  4.0.3

   [ Views: 478 ]

Support is a shame

Feedback Type:  Review

Contributed by: Perser Saturday, July 05 2008 @ 04:07 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: NO

After a move from Tiger to Leopard I had to change the hard drive to store the voice recordings on - after re-configuring Phlink to use the new path to the recordings folder new recordings go in there pretty well but I can't play the old recordings anymore from within Phlink. :-(

I contacted support on 16th of June and send a reminder every few days - no answer (not even a "we could reproduce the problem and are working on it") till today (5th of July).

It's is a shame to treat your paying customers like this!   
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2 of 2 users found this helpful.

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Comments

1 comments |

Support is a shame - Jan Verrept

I agree,
with the introduction of Leopard we had to buy an expensive upgrade wich then proved to be very bugy.
At least they could provide some feedback.

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Sunday, November 23 2008 @ 01:27 PM PST