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EmailCRX

Feedback Type:  Review

Contributed by: Ric Sandler Sunday, June 29 2008 @ 06:29 AM PDT

Product Platform:

Used Product For: Over One Year

Recommend Product: NO

Since the new version of Leopard came out Em@ilCRX has continued not to work. Updates and tech support have been refused. You have to watch this guy because he'll turn on you. When I emailed him he said it was because I have asked for too much tech support. This is not true.
Be careful when you buy this product because he, at some point, could tell you he won't help or that it's all in the manual.   
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Comments

2 comments |

WTF?? - Jeff Hendrickson

You know, I'm flabergasted by these a-holes remarks. My software is twenty bucks. TWENTY BUCKS. And I get a-holes like this jackass, and the previous comment holding a good rating for ransom of a friggin' PHONE CALL. Jesus Christ, can you imagine a company like MS doing this EVEN for their products that cost $400!!!

95% of the people that use my software get it set up USING THE INCLUDED friggin' manual.

And the other 5% post these useless messages when I won't call them, and "walk them through" setting up A TWENTY DOLLAR PIECE OF SOFTWARE. W - T - F ???

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Monday, June 30 2008 @ 09:38 AM PDT


WTF?? - paulbel

Settle down, Jeff. Nobody ever got anywhere useful by dissing the clueless.

Here are the facts.

1) EmailCRX is essentially a legacy product; Jeff has been working on Purify, which replaces CRX and surpasses it, for most of this year. That doesn't mean that people can't want EmailCRX to keep working, but it does explain why Jeff's attention may be elsewhere. BTW, CRX worked gangbusters for me and Purify is even better.

2) Jeff is a one-man software business. He is a great coder and knows email and spam like no other I know. In a larger business he'd have someone helping him with user interface and operating instructions. He doesn't have that other person. His manual is, let's face it, spartan. But there is a very useful community of users who stand ready to assist at http://www.hendricom.com/forums/ I urge mr. sandler to try it.

3) EmailCRX asks the average user to know more about how their email works than many if not most really want to. That's because most people don't want to know *anything* about the innards of their email. That said, once it is set up, it works. really really well.

4) My relationship with Hendricom is that I pay Jeff for the privilege of using his software. Nevertheless, If mr. sandler wishes to contact me, or http://www.hendricom.com/forums/ I will be more than happy to try to assist him. Jeff, chill out. I need you directing your energy at eliminating spam.

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Thursday, July 03 2008 @ 08:52 AM PDT