Existing users, log in.  New users, create a free account.  Lost password?

Mac OS X  |  Business / Productivity  |  Office Suites  |  Microsoft Office 2008  |  Office upgrade won't work if you've upgrade to MS Messenger 7.0

Microsoft Office 2008

Microsoft Office 2008

Entourage, PowerPoint, Excel, Word suite.

Version:  12.2.3

   [ Views: 265 ]

Office upgrade won't work if you've upgrade to MS Messenger 7.0

Feedback Type:  Troubleshooting Report

Contributed by: Thucydides Wednesday, June 25 2008 @ 05:20 PM PDT

Product Platform: MacOSX

Used Product For: Over One Year

If you have upgraded to MS Messenger 7.0 (as I have because it's the only chat program that will work with the Microsoft Office Communications Server they use at my work), then the Microsoft AutoUpdate will detect the need for the update, download the 12.1.1 updater, launch the 12.1.1 installer, and then refuse to install the 12.1.1 update on your volume, saying that it does not contain a version of Office that can be upgraded.

So far, the only workaround I've found on the web involves re-installing MS Office from scratch and then running the MS AutoUpdate until you reach the current version. I haven't done this. Aside from being a big pain in the rear, I purchased Office 2008 as an upgrade and I no longer have the old version available. Thus, it's not clear to me that a new install will work.

I like MS Office -- having used it for 20 years on the Mac, it defines (for better or worse) how I expect word processors and spreadsheets to work. But this oversight that causes the upgrade installation to fail strikes me as sloppy, and hopefully they fix it soon.   
System Info:

2 of 4 users found this helpful.

Rate this Troubleshooting Report

Was this Troubleshooting Report helpful? Yes | No

Comments

2 comments |

Office upgrade won't work if you've upgrade to MS Messenger 7.0 - joelmcintosh

I'm not saying this is a satisfying solution, but you could bypass the auto-updater altogether. Just download the updates you need from the Microsoft Mactopia website and then install them yourself. I hope that helps.

Reply to This

Thursday, June 26 2008 @ 09:58 PM PDT


Office upgrade won't work if you've upgrade to MS Messenger 7.0 - Thucydides

Already tried that before I posted this feedback. Same result. BTW, the "stand-alone" installer is identical to the program downloaded by MS AutoUpdate. There was no reason to expect it to behave differently in the first place, except that the downloaded installer is launched from a different directory.

Reply to This

Friday, June 27 2008 @ 10:19 AM PDT