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Mac OS X  |  System / Utilities  |  Other System / Utilities  |  SuperDuper  |  Warning, Warning, Warning!

SuperDuper

SuperDuper

Backup, clone, and restore your information.

Version:  2.6.2

   [ Views: 984 ]

Warning, Warning, Warning!

Feedback Type:  Commentary

Contributed by: jlto2 Wednesday, May 28 2008 @ 10:17 PM PDT

Product Platform: MacOSX

Used Product For: Less than a month

Recommend Product: NO

I feel like I have been conned into buying this program. First let me say that had I not been duped into paying, I probably would have purchased gladly assuming everything worked. It is just the (what I feel is underhanded) way that they advertise their 'trial' version that has me upset. Here is why.

I wanted to re-partition my wife's MacBook harddrive. I had heard a couple of good comments about this program so I looked into it.

Their website says 'Give SuperDuper a workout on your own system. Clone to your heart's content — for free. See what else is possible. When you're convinced that SuperDuper is a terrific solution — and a great value at $27.95 — you can register right from the application and start using its advanced features immediately!' It also says 'Download Now!
You can download SuperDuper! v2.5 right now and back up and clone your drives for free — forever!

Buy Now!
Buy now to unlock scheduling, Smart Update (which saves a lot of time), Sandboxes, scripting and more!"

To me, this implied that, prior to paying, I should have access to the full functionality (clone and restore) except for the 'advanced features' (Scheduling, Smart Update, Sandboxes, and Scripting). No where did it indicate that restoring from the backup was considered an 'Advanced' feature. In addition, there is nothing listed under the 'Advanced' options that says anything about restoring from backup. Yet another indication that restoring is a standard feature that should work in the trial version. OK, fine, this is exactly what I want to test out.

So, I make a backup and everything seems to work fine. I then tried booting from the backup and it worked also, so, everything was going fine so far. Now, here is where some people will blame me. Based on how the program had worked so far, and because I was taking the software maker at what I thought was their word, I reformatted the wife's drive and tried the restore. That is when I get the message that you can not restore from a backup until you pay.

NO WHERE DID I SEE ANY INDICATION OF THIS ON THEIR SITE. If I had, I would never have tried their software as I don't test crippleware if what is crippled is the main function I am looking for.

So, I was stuck. Maybe I could have gone through the backup and pulled files, however, my wife needed her computer and I really did not have confidence that the maker had not done something else that would prevent me from rebuilding the drive without first paying. So, I bent over and took it and paid the fee.

After registering, the restore 'appears' to have worked. We will see over time.

So, I just want other people to be aware, the trial version will let you 'backup' but that backup is useless until you pay.

So, to coin a phrase. Let the tryer beware!


  

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Comments

2 comments |

You don't have to register to restore. - dnanian

You definitely don't have to pay to restore. The regular "Backup - all files" script -- fully usable in the free version -- is normally used to restore, as explained in the User's Guide.

The "Restore" script is used to restore from a side-by-side Time Machine backup, and the fact that it's not selectable is an unintentional oversight (because you can't create a side-by-side backup on the same partition while unregistered, we didn't think people would choose it) and known issue we'll be fixing in the next update.

My apologies for any confusion!

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Thursday, May 29 2008 @ 05:04 AM PDT


Don't blame developer for your ignorance - Central Scrutinizer--2008

As was already described, SuperDuper will do what you needed in the trial version. You could also restore your drive using Apple's Disk Utility. In fact everything you did could have been done with Disk Utility.

As a general rule, it's best to research tools and methods for backup and restore <i>before</i> you start copying and reformatting drives. If you're relying a shareware sales pitch to educate yourself on managing the backup and restore process, then you're asking for trouble.

Carbon Copy Cloner is another great full volume backup utility, and it's free. I find SuperDuper a tad easier to use, and based on my internet searches CCC has had a few reliability issues in the past, so IMO SuperDuper is worth the fee.

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Tuesday, July 22 2008 @ 02:26 PM PDT