Has anyone ever noticed how the Daylite icon resembles the "spinning pinwheel of death" in OS X?

We wanted to like this product, but our "review" failed in the early stages. It installed easily -- but defectively -- on our Apple Intel MacBooks running the latest version of Leopard. We can open the application, but whenever we try to open or create a database, it hangs and requires a force quit.

All we get is the Spinning Pinwheel of Death, which vaguely (and in this case, appropriately) resembles the Daylite icon.

I will give Market Circle's tech support many points for responding within hours and continuing the email conversation promptly -- for just a trial user. They haven't been able to solve the problem however. The user documentation is virtually nonexistent, which pulls down the otherwise respectable mark that we would have given tech support.

We are beginning to wonder whether Daylite requires more time, effort, and endless reinstallations than it is worth. If it is so difficult now, how much more time-consuming and labor intensive will it become when we start up the "steep learning curve" that some reviewers have mentioned? This has to be a significant concern for any small business considering introduction of this product.

If we can't even get the product to run on our plain vanilla Apple MacBooks, with no more than one or two false starts, we can't rate this product much higher than "poor." That might be a little unfair, because other reviewers have said good things. But a product is useless if it won't run; and if it won't run for us, many other users will probably also be disappointed.

It's too bad, because Market Circle lost an almost certain sale.