Just like the previous reviewer, I emailed support May 6th for help with setting up my port mapping because I am having trouble getting Papaya to work. I know it is just with my settings, so I just asked what they should be. Nothing. Nada. Not a peep from them. I even told them I am a license holder (won a license from another web site). Granted, it has only been a week and a half, but my advice to anyone thinking about buying is to make sure it works for you as is because most likely, you won't be getting any help from this company. I'll post again if/when I hear from them and let everyone know if I get any customer service.