Mac OS X | Business / Productivity | Office Suites | Microsoft Office 2008 | Preventing & Resolving Problems

Microsoft Office 2008

Entourage, PowerPoint, Excel, Word suite.

Version: 12.2.3

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Preventing & Resolving Problems

Feedback Type: Usage Tip

Contributed by: pendragon Wednesday, May 14 2008 @ 07:53 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: YES

For me, the updater installed without issue.

What I did (hopefully it will work for you too):

1. Repaired Permissions
2. Restarted In Safe Boot Mode
3. Ran the updater
4. Repaired Permissions
5. Restarted normally.

Note: I do not have Entourage and Messenger installed. What, if any, difference that makes, I dunno.

Also, many have hade success with the tip Guidowenzl previously posted:

“Try this:

1. Delete ~/Library/Preferences/Microsoft/Office 2008/Microsoft Office 2008 Settings.plist
2. Delete /Applications/Microsoft Office 2008/Office/OfficePID.plist

Then start an app - put in serial number.

After that, it starts the MS update again and then it should work - at least it did it for me!”
--
Indeed I am sorry that so many are having problems, but perhaps the above may be of help.

And finally, FWIW, Word seems much, much faster on my 24” C2D iMac.

2 of 2 users found this helpful.

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Comments

Preventing & Resolving Problems - nnager

Well said, Pendragon. With the PPC version of OS 10.5.2, my experience has been the same as Pendragon's with one exception: I'm running Entourage and it works just fine in Office 12.1.0. IMPORTANT: I took to heart the counsel in the Entourage Newsgroup to backup the Main Identity and keeping it in a safe place before updating. Critical reason beyond normal precautions: because 12.1.0 makes any databases created by pre-update Entourage versions unreadable. I labeled and saved the Main Identity in a different folder. I

also cloned my internal hard drive to an external hard drive before updating. The only other precautions I took were: To keep my antivirus software disabled and NOT launch any applications other than the installer throughout the process until after I had re-started from Safe Startup Mode AND run Disk Utility Repair Permissions. Respectfully, Norm

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Wednesday, May 14 2008 @ 12:19 PM PDT

Preventing & Resolving Problems - keesje

Needed the Guidowenzl trick on both my MBP 2.2 and my G4
However on my G4 12.1.0 refuses now to open existing .doc documents. It opens a blank document instead...?
No solution yet

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Wednesday, May 14 2008 @ 02:14 PM PDT

Preventing & Resolving Problems - pendragon

Problem, the (intended) document does not open, but instead opens a new document."

Fix: If you're experiencing similar issues, try updating prebinding by launching the Terminal (located in /Applications/Utilities) and entering the following command:
sudo update_prebinding -debug -root / -force

You'll be required to enter an administrator password.
--
Note: If you are apprehensive re Terminal, prebinding can also be done by TinkerTool System (Maintenance/System Optimization). I presume other utilities can also perform this function.

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Wednesday, May 14 2008 @ 02:34 PM PDT

Preventing & Resolving Problems - Ancient_Boii_Tribe

Maybe I'll try that but it's clear that MS screwed up again.

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Wednesday, May 14 2008 @ 06:52 PM PDT