The old widget worked great... the latest version is a disaster. I go straight to the Web site instead of using the widget. I has going to hack the widget to find a work around, but logically why would one spend time hacking a hack? I would recommend using the CallWave free product and not opt for the voicemail unless you like eating razor blades and having hot sand in your eyes. The money spent will not be cancelled out by the therapy paid for by your insurance company. Ride the free CallWave until they make you pay for it.