I have used PowerMail on and off for several years (was tough weening from Eudora, and then got a new iMac and an upgrade of Filemaker that had Mail.app integration, which I had to develop for inhouse for a bit.. don't like Mail.app, I have to admit). I have a paid-for V.4 on board, which I can certainly start using again, but...

The point of this review is to express some serious concerns with the business model the dev team of this app seems to employ. I did the online formwork to buy an upgrade to v.5 early Saturday morning last. Got no response, other than a page telling me that 'a real human being' would deal with my order. The word "promptly" was on that page, btw... I printed it out, so I have proof. Anyhow... nothing all day Saturday. Or Sunday. Forgiveable. I suppose there are people out there with bonafide lives... I have read about such being possible, in any event.

However, by noon today (Monday) I started getting concerned,and sent a webform inquiry via the CTM-dev website. Nothing for several hours. So I sent an email to both email links mid-afternoon. Nothing. It is now late evening , so fully 3.5 days after I gave them my CC data, and I have heard not a damn thing from this outfit.

So here's my point: we live in a time when customer satisfaction, service, and prompt responses are more and more the norm. Certainly, one would expect a company that makes it's living on email to have a clue regarding email response times... but CTM-Dev seems not to have that clue (and that is confirmed amply by the most cursory overview of documents googled on the matter) . That being the case, it really doesn't matter how good the software is. If the company doesn't have the common curtousy and plain smarts to take my money, smile, and say thank you.. why should I give them my money? They've pissed me off. They've pissed off lots of folk, apparently. THAT business model creates a growth curve that is one way... down. I am gonna keep looking... calling my CC provider tomorrow to claw back this deal.

Geeks may be good coders.. .but this crew SUCKS as business people. I cannot recommend dealing with them.