Been around different help desk solutions for 15 years and WebHelpDesk is best in show. The Technology Office shares the system between Buildings and Grounds. This collaboration is possible only because of the granularity of ticket assignment that WHD offers. Our workflow requires us to have each buildings custodial/maintenance request be approved by local building Principals, while technology issues have a different workflow. In addition the built-in and customizable reporting options allow us to detect and component isolate issues that might have otherwise not been as easily detected. Task manager allows for the auto-ticket creation for any and all cyclical tasks.

As time goes on we migrate and implement more and more of WHD’s built in features.

Easy to use, rich features, and extremely stable.

Michael Szpisjak
ACSA, ACTC, ACDT, ACPT, ACHDS, CNA