Web Help Desk has greatly improved our "customer service" with Faculty/Staff. It was easy to set up and is very intuitive for our end users and technology staff to get right into the program. When looking at a Help Desk solution I wanted something that facilitated the communication between the end users and tech staff. WHD accomplished this and more! The FAQ section is wonderful in that your end users can search the FAQ before putting in a request. Very often our Techs will point an end user back to an FAQ that was already written. We have also utilized the FAQ database to put documents in for "Techs only". The inventory program is integrated so that every piece of hardware can have a history of service requests. Overall, we are very happy with WHD.

If you would like to talk to someone actually using this product and not a salesman please call or email me -

Frank G. Rizzo
Director of Instructional and Information Technology
Chief Information Officer
Apple Distinguished Educator

Alden Central Schools
13190 Park Street
Alden, New York 14004
716-937-9116 ext. 4240 office

FRizzo@alden.wnyric.org
http://www.aldenschools.org