SD 5 is a superb application. I only use the basic features, and SD 5 has made it easier for users like me to not get confused by the advanced features. My main need is to schedule downloads to occur in the middle of the night, when my satellite ISP does not enforce a download limit, which large downloads inevitably exceed. SD has not failed me once. I get all the downloads I need queued up, then go to bed. In the morning everything is there, downloaded, sorted, and filed and ready to go. It has saved me countless sleepless nights doing all this manually.

Support is good. I had one issue once, and they handled it promptly via email. Turned out the problem was not with SD but another app.

I give 5 stars on all except ease of use because with all the advanced features it can get a little confusing. I like applications with depth, because when you need it it is there, and SD5 has improved on simplicity since SD 4, but it could still go a bit further in making some of the basic tasks a little more obvious to a first time user. Other than that, highly highly recommended.