My advice is, if you have the old version of this keep it. There seems to be evidence that this version is an unfinished Beta they are charging for.

When I downloaded the full version of Internet Cleanup 5 for PC I quickly had severe computer problems and several crashes within hours. Vista suggested I go back to before I installed it (thank goodness the option was there with Vista) and then at least my computer worked - but I've noticed problems, like bits of closed programs still on the screen. It seems pretty clear it was Internet Cleanup 5's fault I had severe problems.

I asked for a refund. What option did I have? Let me tell you the dirty tricks they got up to. Because I presented a clear case I had no option but to ask for a refund, they stopped emails and sent me to a place on their site that requires a password - but never gave me one. I went in once, then the page would not turn. It is the equivalent of sending you to a brick wall and saying "Go and stand by that, sir, and we will see if you give up".

To get Trading Standards to try and stop the stonewalling I must write by letter (not email) twice and be ignored. Then they will help. If IC5 still refuse a refund I must take them to court, where the burden of proof is on ME - but the requirement of proof is lower in this kind of case. If I lose I lose my £30 extra, plus risk costs.

That is the good thing about good old Version Tracker. You can at least warn people - THIS MIGHT HAPPEN TO YOU.

Another tactic of IC5 is to get you to like their product (which becomes buggy on the required 2nd download) then tell you at the last moment YOU must make a copy of it onto CD (how?) because if it crashes out after only a very short time you have to buy it again. How many firms do that? Consider NOW and have a good think. IS THAT FAIR? IS THAT VALUE?

You may think I'm just bitter, but I advice you to leave this product on the shelf. I can prove I have nothing against them otherwise, as you will see, further down this list, when the other product was accused of being SPYWARE I defended them.

Version Tracker HQ make it plain complaints in the forum are NOT counted as official complaints, so to remove a product from their lists you have to complain to Version Tracker HQ as well, not just here.

Internet Cleanup 5 should be renamed Internet Cleanout Your Bank Account £15.