We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.

The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.