Pricing feedback - NRenfree

I really like OmniGraffle. It is a wonderful program. All of the "Omni-" programs are.

At the same time, $75 for an upgrade? That is outrageous. I can't afford it. For a home user who needs a good value for the money, this doesn't fit the bill.

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Thursday, March 06 2008 @ 07:25 PM PST

Pricing feedback - OmniSupportNinja

Well, for a home user, it seems like OmniGraffle Pro would be a bit of overkill. A big chunk of the work that went into this version was the ability to parse binary Visio documents, which I wouldn't think was a feature you'd use much at all, and I'm a bit surprised that folks would even consider buying features they don't need.

Keep in mind that we do offer an upgrade path from Version 4 Pro to version 5 standard; I sorta wonder if some of the folks that are upset have considered that option. We try really hard to *not* let the standard versions of our applications be something folks can't get real work done in...

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Friday, March 07 2008 @ 05:55 PM PST

Pricing feedback - Dylan_McNamee_905

I agree that Visio support was probably huge. Lumping that in with multi-page document support might be why so many folks are grumbling. The single-page limitation of the non-pro graffle is why I bought pro (1, then paid for 2, 3 and 4)...but I agree with other folks that this "upgrade train" has gotten too expensive, and I'm hopping off.

Maybe if you added multi-page support, and nothing else, to non-pro, And gave folks like us a "real deal" on the Pro-to-regular "downgrade" that a lot of good will would be regained.

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Thursday, March 13 2008 @ 10:37 AM PDT

Pricing feedback - Somebody

As much as I like you and the Omni Group, this upgrade fee is excessive.
I don't recall people complaining about an Omni upgrade prior to this one. Perhaps the exception has been OMNIWeb, since most browsers are free, but other than that I think that your customers have accepted previous upgrades fees which have been reasonable.
This one actually makes me question whether or not to upgrade any of my other 5 or 6 Omni apps once upgrades become available.

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Thursday, March 06 2008 @ 11:19 PM PST

Pricing feedback - asrai

Oh yes, OmniGraffle is light years ahead of Visio and ConceptDraw. I am in dire NEED to get away from ConceptDraw, but until OG can open/import those files, I can't see upgrading this time... Not for $75. The Visio-XML import from ConceptDraw doesn't work (not sure whose end this is on)

I get this:
The document “DOC_NAME.vdx” could not be opened. _segmentIndexForElementIndex:: index (1) beyond bounds (1)

Which is what I've always received when trying to open exported docs in Visio. I would love to see support to open CD files -- then I'm on board w/ the upgrade.

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Friday, March 07 2008 @ 04:30 AM PST

Pricing feedback - macdmcg

Unfortunately, I had the same reaction to the high upgrade price of $75 because Omnioutliner Pro and Omnigraffle Pro were viewed as price competitive products compared to what was previously available. I was using Inspiration version 7 for flowcharting because of its speed and outlining combination capability, but the Inspiration graphics were subpar when compared to Omnigraffle Pro.

(By the way, I actually bought your first product out of the box. And that was Omniweb when it first came out in 2000 or so. I still love it.)

But this $75 upgrade price for Omnigraffle Pro was a shocker.

Maybe I expected too much. But Visio export and import are givens for the Pro version in my opinion. I would expect nothing less from your fine company.

I use it heavily for presentations. But I also use Keynote, Pages, Excel, Photo Elements and a number of other apps in addition to Omnigraffle Pro to create presentations. I can't afford your high upgrade prices plus all of the others at the same time.

So I do not plan to upgrade at that price at this point. And I probably never will until it just won't work under the latest OS.

If you charged for upgrades once every three years, then fine. But You charge annual upgrades, so I think you need to keep them smaller if you want to grow and keep a large base of users.

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Friday, May 09 2008 @ 03:04 PM PDT