As a registered user of filebuddy who finds it an essential part of our workflow we are disappointed that the developer completely ignores emails from registered users who cannot use the software in Leopard 10.5 because of bugs.

We sent 5 emails and haven't even had an acknowledgement from SkyTag software. We also notice the last update to the software is now nearly a year ago. This doens't give me confidence that the developer is taking much interest in FileBuddy or its paying customers.

Complaints about customer service aside we should note the technical issues...

The software does everything with files you could conceivably want it to do. It is the best product for finding duplicates and performing manipulation of huge quantities of files. That being said it crashes a lot under Leopard. Specifically droplets, which are one of the main features of the program do not work under Leopard they crash whenever they are launched. If you look at the running processes on the machine you can see that FileBuddy is running as an Intel app on our Intel machine but the droplets are still PowerPC apps this may be contributing to the crashes in some way.

I cannot think of another piece of software we can replace FileBuddy with that will do what we need, so we will have to stick with it even though the developer clearly doesn't care about his customers any more.

Edward Hirst
Equinox News Pictures
London

10 Feb 2008