even though I am a licensed user via VT when I down loaded this new version it announces that It is a demo version

I re-enterered my original password and email address and it tell me that the code is wrong (previous upgrades worked fine)

I try to send a message to the so called customer support using the form from their web page and it tells me that the email address (that they provide via the web page) is invalid I did not even have a place to enter an email how could I have made a mistake?

I tried several times sometimes I got an additional message that my guess at the mystery words were not correct perhaps I miss-guessed the number of spaces between words !?

after 6 attempts I did get a message through to a different selection (administration vs licensee support)

It addition this company has the most worthless complex neurotic registration process in existence - if this was not paid for as part of a Version Tracker offer I would not willingly subject myself to this process again

I tried to go back to the previous version that used to work
now it tells me that it is a 15 day demo version

user beware!!!