I used the software to copy my iPod onto an external hard drive. The result was empty folders for every artist, and a list of folders from A-Z which held random .mp3 files. I noticed on the application window that it said that there were 5,000 some odd errors. Total size of files copied was around 9GB out of 28GB on the iPod. I'm going to wipe out the old files and try again, but this time I'll create a folder on the hard drive and copy into the folder instead of directly onto the hard drive. Don't know if that will make a difference...