Utilities | Vine Server | Great customer support

Vine Server

VNC server & viewer

Version: 3.1

[ Views: 469 ]

Great customer support

Feedback Type: Commentary

Contributed by: mikehall222 Monday, December 24 2007 @ 12:12 PM PST

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: YES

I replaced my iBook with a MacBook, so I needed to update my node-locked version of Vine Viewer with a new host ID. I tried to use the automated update function on their support web site, but I couldn't because the email address (which they use as customer logon ID) on their database was no longer valid.

I emailed them & described my dilemma, providing the necessary info. This was on a Sunday afternoon, 2 days before Christmas. Within an hour, Todd from customer support responded with a new license key and updated my user ID.

On a Sunday. 2 days before Christmas. Not bad.

Love the product, too. Took advantage of the free upgrade offer, so I'm now running version 3.0 of the viewer & server.

1 of 1 users found this helpful.

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Comments

RE: Great customer support - vine.lover

Thank you! Just so others know, the 30 day purchase upgrade offer is good for those that have purchased 30 days prior to the release of Vine Viewer and Vine Server's version 3.0 release.

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Monday, December 24 2007 @ 02:52 PM PST