Existing users, 
Submerge
Create subtitled movies for your computer, mp3-player, cellphone or game console
Version: 1.8.3
Poor customer support
Feedback Type: Review
Contributed by: bigbrian Friday, December 21 2007 @ 12:43 PM PST
Product Platform: MacOSX
Used Product For: Less than a month
Recommend Product: NO
I purchased Submerged on December 5th. I had an avi movie that needed subs. I had the sub file in one of the recommended formats and tried the merge process. The program wouldn't do the subtitle merge and said the subtitle format was not recognized ??? I emailed the developer for help and advice. It has been two weeks with no response.
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Comments
Good customer support - 06612gmk1505
I've used the form on the website and always received a prompt reply. I haven't had any major problems with crashing on my Power Mac G5, running Leopard 10.5.2, but it has carshed once or twice. Usually repairing disk permissions seem to resolve the problemThursday, April 03 2008 @ 05:35 AM PDT
Poor customer support - jogga_dotmac
Well, you know these days you can't make sure that your mail reaches the developer (me, in this case). Spam filters may have sent your mail into the void. Why don't you fill in the contact sheet at http://www.bitfield.se/contact??? Maybe you shouldn't be so hard to judge before you have tried? I try to reply to each mail I get...Reply to This
Tuesday, January 08 2008 @ 07:54 AM PST