Existing users, 
If only Symantec WERE the missing link. I could not get the download button either (you are taken to an order summary page after paying, and asked to click on a Download Now button, which is conspicuous by its absence).
Anyway, I did a live chat with their technical support, and here is the lame reply:
"Well, I have checked your order and found that it is in process that 's the reason you are not able to get the download button. So, please wait for 24-48 hours ."
Sounds like the only thing that is "in process" is Symantec trying half-heartedly to fix their Web site. It does not bode well for the actual software if they can't even sell it properly.
<sigh>
Symantec Norton AntiVirus
virus protection
Version: 11.0
The Missing Link.
Feedback Type: Commentary
Contributed by: bwickens Tuesday, December 11 2007 @ 02:57 PM PST
Product Platform: MacOSX
Used Product For: Have Not Tried
Recommend Product: NO
Comments
The Missing Link. - bwickens
Update: After sending an email to Symantec Customer Support, I received a response which was more nonsense about the order being submitted but not processed, hence no download button (um, hello! What about a purchase screen that says "your order is in process and we will send you an email when it is ready for download" instead of a screen asking you to click on a download button that doesn't exist).Anyway, they claim to have issued me a refund. Which is strange, because their Live Chat support person said I hadn't been charged yet and that's why my order was 'in process'.
This whole episode is up their right alongside the best Monty Python moments for surreal absurdity.
Wednesday, December 12 2007 @ 12:54 PM PST
Update - ClamXav - bwickens
Downloaded and installed the latest version (the one with the GUI). Works like a charm. Found an obscure virus lurking in an old Entourage email and was intelligent enough to NOT quarantine my whole Entourage database.BTW, I received two follow up replies from Symantec, one asking if my problem was solved (No), the other a customer satisfaction survey. I responded to both with some choice words and I vowed NEVER to buy another Symantec product again... to which I got a customer service reply saying thank you! All the signs of a product with it's head so far up it's butt that it's back where it started! I think they should just give parting gifts to the two or three Mac developers there who are cowering in a cubicle and just surrender themselves to Vista land...
Tuesday, December 18 2007 @ 09:07 AM PST
The Missing Link. - Stempnakowski
Yeah, I spoke to some guy in India and had to wait until he checked the link himself. He came and said, "right there is no download link."<silence>
"I have to upchannel. You will receive an email in 24 to 48 hours."
<silence>
"Anything else I can help you with?"
I'm thinking, you've got to be kidding. I don't even feel I've been helped yet with the first issue. So I'll wait the 24 to 48 hours and then request a refund because I doubt they will get this fixed.
As someone pointed out, not being able to properly code a web site doesn't give me a warm fuzzy that they could code something as complex as AV software with any degree of competence.
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Tuesday, December 11 2007 @ 11:58 PM PST