Unfortunately, while the product has some unique and useful features, support for the product (e-mail only) has generally been abysmal. Here is why:

After researching a number of products for someone to whom I provide free support to for their organization, I suggest this product as a bulk mailer for simple text messages and attachments. We paid our shareware fee and started using the product. Unfortunately the documentation leaves much to be desired, so getting it to work involved a lot of trial and error. In the process we ran into a number of bugs, which eventually got fixed. Support for the product seems to be a mixed bag at best. Sometimes we get a helpful response, sometimes we don't. Our most recent experience is that we initially got a acceptable response but then when the initial suggestions failed to work we were abandoned. Finally after several frustrating days of continual failures to get the product to work properly, we finally figured out what was wrong and got it to work - without any help from the developer as a continual stream of emails were never responded to or acknowledged. Troubleshooting this product requires sophisticated experience as errors messages are encoded as cryptic codes that have no reference. Again, the developer ignored a request as to what the error codes mean. Only by going through the Mac console log were we able to get a clue as to what the problem was and figure out a solution on our own.

When the product works, it works well, but it can be very finicky, In my opinion, especially given its level of support and limited documentation, it is not a product suitable for the inexperienced user.

For these reasons, I cannot recommend this product for a general audience. If you are looking for a bulk mailer, I would research its alternatives and only choose this one if you can't find a better one that meets your requirements.

This product has promise, but right now, I do not believe it is ready for 'Prime Time."