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And what’s more they expect users to pay again...

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Contributed by: mcoad Thursday, December 06 2007 @ 09:57 AM PST

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: NO

When I posted below I didn’t realize that Llamagraphics were proposing to charge for this semi-upgrade. Not only that, but a massive US$59.95 (not US$52.95 as stated above, at least according to their website). This is nothing short of scandalous and should be enough to make all even slightly doubtful users abandon Life Balance once and for all. When I purchased it just over two years ago I paid US$64.95. They now expect me to pay a few bucks short of the same all over again for an upgrade that simply tweaks a few minor aspects of the UI and adds support for Spotlight and AppleScript! I have programmes on my Mac by more than a hundred developers, and none, apart from Llamagraphics, has ever come close to pulling something like this. For any responsible developer a significant upgrade, never mind one that is sold to existing users at almost the price of the app itself, involves major new features, even a total overhaul. But what Llamagraphics have done hardly even merits the name upgrade at all. This despite widespread dissatisfaction among their users at the faults of the app’s UI and the near total lack of improvements.

Those tempted to buy for the first time should be aware that this is the kind of developer they are dealing with. Don’t be surprised if two years on you are made to pay for the whole thing again if you wish to “upgrade”.

Definitely time to move on... Again, try OmniFocus, which you can buy until early January at appreciably less than what Llamagraphics are charging for their “upgrade”. And you’ll be dealing with a serious, responsive, reliable company which can be trusted not to perpetrate such antics.   

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Comments

1 comments |

And what’s more they expect users to pay again... - akira28

I agree with you entirely. $59 upgrade fee for a $79 application is unreasonable. Jean, what are you thinking???

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Friday, December 21 2007 @ 07:47 PM PST