Existing users, 
This developer has locked out loyal paying customers who have paid for the Leopard upgrade and who can no longer dowload the Tiger release after 10.4.11 and Safari 3.0.4 update.
He simply ignores any email requests and has an unacceptable attitude.
I can't use a product coming from such a rude and unreliable person.
Saft
Safari plugin: shortcuts, full screen, kiosk mode & more...
Version: 12.0.2
Hao Li's attitude is unacceptable
Feedback Type: Commentary
Contributed by: enriquep Tuesday, November 27 2007 @ 11:14 PM PST
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
Comments
Hao Li's attitude is unacceptable - sundoggy
The comments on Hao Li's attitude towards his customers is a little disconcerting since I am a paying customer, who was just considering buying the upgrade for Leopard. Given the fact his upgrade procedure is a near nightmare even when you own a current license, I'm just not sure I want to go through that again.I mean, everytime there is a Safari upgrade, you have to update Saft, and the process is a full on nightmare. You can't just download the latest version and install. You have to go through some ridiculous process through esellerate or something (can't really remember). But if it's this hard to work with the guy, I just assume find the similar functionality in the multiple products that offer it (probably easier).
Dude, you really need to start working for your customers and not against them.
Sunday, December 16 2007 @ 10:35 PM PST
Hao Li's attitude is unacceptable - BK0001
I did get a reply from Mr. Li. 36 hours from the email.I'm still not exactly sure why an upgrade does not just copy the user name / password to the new Leopard database, thus enabling login validation for both the Tiger and the Leopard download screens.
Nonetheless, I do not anticipate downgrading to Tiger, so it's a non issue for me, now that I know that Mr. Li does still respond to customer emails.
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Wednesday, November 28 2007 @ 08:24 AM PST