I just wanted to comment on some of the negative feedback I've seen about this product. Personally, I've been a very very happy BPE customer since the first version. Any support requests I have sent had always been promptly responded to (1-2 days), and they are very responsive to comments, feature requests and suggestions for improvements.

In terms of support, by experience has been that the BPE guys are always busy, but still efficient in their communications.

In terms of the software itself, I do agree to a certain extent that v2 isn't a quantum leap forward. Its basically a re-write of several core components from the original v1 BPE. Of the new features, talk-through is probably the most exciting, and it probably a reason to upgrade in itself.

If current users are experiencing some performance and stability issues with BPE v2, they need to understand that this is very early days for a software product that is essentially brand-new (due to its re-write) and, while you have ever right to expect a stable product if it is out of beta and you've paid for it, software development isn't an exact science and there will always be issues.

All that any software developer can do is a) make sure their lines of communication to customers reporting issues are good, and b) quickly and efficiently identify, isolate and resolve bugs.

My experience has shown that the BPE team are good at (a), and the BPE v1. product has shown that they are entirely capable of making an outstandingly useful and stable product to satisfy (b).