Existing users, 
PulpMotion
Create striking animations using pics, videos, music.
Version: 2.3
Stalls at launch
Feedback Type: Troubleshooting Report
Contributed by: illegal.alias Monday, August 27 2007 @ 04:06 PM PDT
Product Platform: MacOSX
Used Product For: 1-6 months
The current update gets stuck at launch showing two progress bars that say "preparing", and the cancel button does not work. I deleted the app and reinstalled, same problem. Still waiting on a response (two emails) from customer service. This is the second French software outfit that I have had problems with and cannot get a response from. A trend perhaps?
System Info:G5 iMac OS X 10.4.10
Comments
Developers from where? - D_Man
If I should quote amerikans software dev who never answered me (although they fully enjoyed payment for their work in very good EUROS) I would need a more than a few pages.Silence from developers is International: it has a lot to do with politeness, decency very seldom with attempts to look into problems before answering. Wariness about foreigners is very amerikan.
Equally questionable attitudes.
Sunday, November 25 2007 @ 03:22 AM PST
Developers from where? - illegal.alias
It is still a fact, the two companies were French. I don't know how wary of foreigners "Amerikans" are compared to anyone else... I am Greek, but I imagine we are just as bad ;-)Sunday, November 25 2007 @ 08:20 AM PST
Stalls at launch - illegal.alias
I found what what causing the problem. By deleting the file Documents.plist located in ~/Movies/Pulpmotion/ the problem disappeared.Reply to This
Monday, August 27 2007 @ 07:03 PM PDT