I purchased version 9, then a few months later, they upped the version to 10 and tried to sell me the upgrade at full price.

On top of that, this is odd, flaky software. Its accuracy is unimpressive, the interface is entirely weird, and the documentation badly presented and nearly unnavigable. It's a poor-quality port from M$ Windoze, and they didn't bother to get UI widgets, documentation, or workflows anywhere near Mac standards.

Adobe charges a king's ransom for Acrobat—the most ratty piece of bloatware out there—but it does a much better job of OCR.

For all the time you'll spend figuring out how to make this work and cleaning up the OCR'd material you could in most cases just rekey the original. Yes, it's that bad.