Privacy question - AmbrosiaSW

Hello-
License codes do expire, but registrations don't. Once you've licensed the software on your machine, you should never have to enter a license code again on that machine, unless you do a clean system install, or remove the license file from your prefs directory.

License codes expire because the vast majority of piracy we experienced was from license codes posted on serialz sites. Because they did not expire, once that code was posted it could be used by anyone who came across it for the rest of eternity.

We're sorry that this may inconvenience our legitimate customers but we simply had to protect our efforts. We have tried to make the license renewal system as painless as possible. If you have any suggestions on improving it, please let us know at help@AmbrosiaSW.com.

As for the version check, click on the Preferences tab and disable the "Check for new versions at launch" option.

In the future you may find our online FAQs <http://www.ambrosiasw.com/support/faqs/> an excellent source of information like this.

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Thursday, August 23 2007 @ 07:38 AM PDT

Privacy question - fprefect

When you request a license code, it must be entered within 30 days. After that, the software remains unlocked and you never need to enter it again unless you install the software onto a new system. The thing is, the old registration doesn't go bad-- you enter it as normal, and you will be prompted to renew it via our automated servers. It takes just seconds.

Yes, we implemented expiring codes to prevent software piracy. Not at the single user level -- if you buy one copy and use it on your home computer and laptop, that's fine. Instead, it prevents someone from posting a code to the Internet and giving everyone who can google a free pass for life.

Also, the latest update (2.1.1) adds a preference checkbox to disable the network version check. While we want our users to know about the latest features and bug fixes, we strongly respect your privacy. We never send unsolicited information about you or your computer.

I hope these address some of your questions. If not, these and other issues are addressed by the Snapz FAQ pages -- and we always welcome your questions and feedback at help@ambrosiasw.com.

Matt Slot / Bitwise Operator / Ambrosia Software, Inc.

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Thursday, August 23 2007 @ 07:58 AM PDT

too much support? - sjk

It's amusing (to me) when different people from the same company respond to the same issue with similar information at almost the same time. :-)

Thanks for the thorough explanations, though they might be missed by other readers who don't check replies.

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Thursday, August 23 2007 @ 11:39 AM PDT

too much support? - jeffhrsn

It's amusing to me what people find amusing.

Thanks, Ambrosia, for an excellent product backed by excellent service.

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Friday, August 24 2007 @ 07:50 AM PDT

amusing - sjk

Re: It's amusing to me what people find amusing.

Having done enough support during my career it's hard not to be sympathetically amused imagining people simultaneously responding to the same message without realizing it, in a left hand doesn't know what the right hand is doing kind of way. Plus I'm amusingly reminded of a much funnier How many monkeys does it take to fsck a football? incident whenever I notice this sort of redundancy, which I suspect both folks at Ambrosia who responded here would get a chuckle from if I retold it though I won't since my topic digression quota has already been exceeded. Toodleoo.

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Friday, August 24 2007 @ 11:59 AM PDT

Privacy question - gigglebiter

i know, its so annoying.

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Wednesday, August 29 2007 @ 05:25 PM PDT