Utilities | Parallels Desktop | Caveat emptor Parallels

Parallels Desktop

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Version: 5.0

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Caveat emptor Parallels

Feedback Type: Commentary

Contributed by: Hugh McMillan Sunday, June 10 2007 @ 05:34 AM PDT

Product Platform: MacOSX

Used Product For: 1-6 months

Recommend Product: NO

When I bought v2 in December of '07 I received an email from Parallels which stated,
"This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version."

Parallels has not sent me a free upgrade to v3 even though it has been released.
Other customers are getting upset at their lack of a free upgrade.

Please see An Open Letter to SWsoft Regarding Parallels at
http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/

Caveat emptor indeed.

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Comments

Caveat emptor Parallels - Hugh McMillan

I did get an email with a free s/n for v3 on Wednesday 13 June so perhaps one simply needs to be very patient when dealing with these folks.

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Wednesday, June 13 2007 @ 03:50 AM PDT